| Launch timing and install access | Players usually ask whether the game is live in their region, why a store page still shows wishlist/pre-purchase state, or why Game Pass access has not appeared yet. | Official timing plus storefront reports | Pre-launch watch | Route users to the release-time table, download guide, server status page, and storefront-specific checks before calling it a bug. |
| Game Pass and Xbox ecosystem questions | Expected questions include PC Game Pass versus Game Pass Ultimate, cloud availability, Xbox on PC, ROG Xbox Ally, and Microsoft account entitlement. | Xbox Wire plus player reports | Ready to triage | Keep subscription tier, account, device, region, and cloud access separate in every summary. |
| Co-op invite and cross-platform behavior | After launch, repeated reports may mention invite failure, host disconnects, platform mismatch, account login, or session stability. | Community report pattern | Needs repeated reports | Do not publish a workaround until the platform pair, error text, and repeat pattern are clear. |
| Performance, crashes, and PC requirements | Reports may combine low FPS, startup crashes, DirectX errors, driver issues, storage pressure, and hardware below the official minimum. | Official requirements plus player reports | Template ready | Ask for CPU, GPU, RAM, OS, driver, storage, resolution, settings, and whether a new save or existing session was used. |
| Rewards, launch-week gift, and Twitch Drops | Some players may confuse launch-week purchase rewards, Microsoft Store bundles, Twitch Drops, and account-linking timing. | Official reward posts plus player reports | Separate issue lane | Separate purchase date, storefront, platform account, Twitch account, game account, and account-linking status. |